FAQ
ARE THE PHOTOGRAPHS SHOT ON FILM?
Yes. All photographs are captured on 35mm film and developed by a professional French laboratory founded in 1950.
How do I choose the right paper?
Each paper offers a unique texture and rendering. Visit the Paper Guide to compare the available options and find the one that best suits your sensitivity.
DO THE PRINTS COME FRAMED?
No. All prints are sold unframed, allowing you to choose the presentation that best suits your space.
What is a Fine Art print?
Fine Art printing uses archival, museum-quality papers and pigment-based printing processes designed for exceptional image quality and long-term preservation. Unlike standard photo prints, Fine Art papers offer richer textures, deeper tonal nuances, and a more refined viewing experience.
Will my print look exactly like it does on screen?
Every effort is made to ensure faithful reproduction of the original image. However, screens and printed papers render colours, contrast, and brightness differently. Small variations are normal and are part of the transition from a backlit screen to a physical Fine Art print.
How should I care for my print?
Keep your print away from direct sunlight and humidity to preserve its quality over time. We recommend framing behind UV-protective glass and avoiding contact with bare hands on the printed surface.
SHIPPING & DELIVERY
Are prints made to order?
Yes. Each print is produced specifically for your order. This allows us to ensure the highest quality and avoid unnecessary production.
How are the prints packaged?
Prints are carefully packaged to protect them during transport. Depending on the size, and order quantity, they are shipped flat or rolled in a protective tube.
Do you ship worldwide?
Yes. Fine Art prints are shipped worldwide.
How much does shipping cost?
Shipping costs depend on the destination and the print size. The exact shipping cost will be calculated at checkout after entering your delivery address. Please refer to the shipping table guide for an estimate.
How long will my order take to arrive?
Production times depends on the selected paper and size. Once the print is ready, delivery usually takes 5–10 business days after shipment, depending on the destination.
Will I have to pay customs fees or import taxes?
International orders may be subject to customs fees or local taxes depending on the destination. These charges are the responsibility of the customer.
What if my print arrives damaged?
If you notice damage upon delivery, please refuse the package or note it clearly on the delivery slip. Contact us within 3 business days of delivery with photos of the damage and packaging.
If a return is required, please send the print back within 10 business days, in its original packaging. Return shipping costs are advanced by you; once the damage is confirmed, we reimburse these costs and arrange a free replacement.